My Account

<< Click to Display Table of Contents >>

   »No topics above this level«

My Account

The My Information section of the BusPlanner Alerts module allows parents to make changes to their account preferences. The parent can change their password, email address, language, and active status. The parent must be logged into the account to be able to change their preferences. It is recommended that after signing up for a new account, the parent changes their password since the default password generated by the site is very complex.

NOTIFI~1_img11

hmtoggle_arrow1        Changing Email Address

Parents can change their email address. This will change where they receive alerts, as well as the email they use to log in:

1.Choose the Email section.

NOTIFI~1_img12

2.Enter a New email. Enter it again in Confirm.

3.Enter your password, and click Update.

To stop receiving email alerts, uncheck I want to receive email alerts.

hmtoggle_arrow1        Adding a Phone Number

If you have set up the text message alert service, parents can also sign up to receive alerts via text message. To do this, parents need to:

1.Choose the Mobile Numbers section.

NOTIFI~1_img25

2.Enter up to five phone numbers. Any phone number format (e.g. 519-747-7623, (519) 747-7623, 519.747.7623) is acceptable.

3.Check the I want to receive text alerts box and click Update.

To enable this service for parents, the transportation office must register with Twilio and purchase a text message subscription.

hmtoggle_arrow1        Setting Language Preferences

BusPlanner Web is offered in English, French and Spanish. To choose a language, parents need to:

1.Choose the Preferences section:

NOTIFI~1_img14

2.Select the Preferred Language from the dropdown and click Update.

hmtoggle_arrow1        Changing Passwords

Parents can change their password:

1.Under Preferences, choose Change my password:

NOTIFI~1_img13

2.Enter their Old Password.

3.Enter a New Password that matches the Password Requirements.

4.Re-enter the new password in Confirm Password. Click Update.

Note: You can change the password requirements for parents using the Login_PasswordStrengthSubscriberRegularExpression Setting and the PasswordPatternPromptSubscriberDetail Translation.

hmtoggle_arrow1        Enabling or Disabling Accounts

Parents can enable and disable their account. If they do not wish to receive emails – for example if they are on an extended vacation – they can disable their account. This will stop alerts from being sent to their email without deleting their account:

1.Choose the Preferences section:

NOTIFI~1_img15

2.To disable the account, uncheck Account Enabled and click Update.

3.To enable the account, check Account Enabled and click Update.

hmtoggle_arrow1        Deleting Accounts

If a parent wishes to delete their account, they can do so as follows:

1.Choose the Preferences section:

NOTIFI~1_img10

2.Click Delete my Account.

3.Click Delete in the Confirm dialog.

Note: The unsubscribe process is now easier - just need to log in & unsubscribe or delete. This page only appears when the user accesses the page from the unsubscribe link.